We use HTG because they are local. Not only to support local business but because when we need technical support, we deal with someone local. We have worked with other ISP providers both cable and wired and the result is the same: hard to get a hold of and usually not located in the US. Other provider's support reps are also hard to understand.
With one major provider for this area, it's hard to get someone to dispatch on-site and the schedule depends on the dispatcher which can take days.  
Huntleigh's support is local and their people respond to trouble usually before we even call.
(Note: HTG monitors circuits and can usually tell if there is trouble before the customer even knows there is anything wrong!)

Lee Correa - West TX IT

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